At Secret Hive, we are committed to ensuring customer satisfaction while maintaining strict hygiene and safety standards due to the nature of our products.
Because our store offers intimate and personal-use items, all sales are considered final unless the product received is defective, damaged, or incorrect.
Customers must inspect their order upon delivery. If there is any issue with the product, you must contact us within 48 hours of receiving the order. Requests submitted after this period may not be eligible for return or refund.
To initiate a return request, customers must provide clear photographic or video evidence of the issue. Once the claim is reviewed and approved, we will offer either a replacement or a refund at our discretion.
Refunds, if approved, will be processed within 5–7 business days to the original payment method. Processing time may vary depending on the payment provider.
We do not accept returns or refunds for:
Secret Hive reserves the right to refuse any return request that does not meet the above conditions.